Wild333 Privacy Policy – Malaysian Player Data Protection

Wild333 ("we", "platform", "Company") respects the privacy of every individual who uses our services and is committed to protecting your personal data in a responsible, transparent, and secure manner. This Privacy Policy describes how wild333 collects, processes, stores, uses, and protects the personal information we obtain from you in connection with your use of the Sports Betting platform, Live Casino, slots, and all other services available at wild333.net.

This policy applies to all wild333 platform users without exception — whether you are simply browsing our website without registering, in the process of signing up, or an established active member. It also covers all methods of access, including via a web browser on your computer or smartphone.

Wild333 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the international data protection standards set by our licensing authorities. This means we are legally accountable for ensuring your personal data is handled in accordance with the data protection principles prescribed by the relevant legislation.

If you do not agree with any part of this policy, you have the right to discontinue use of wild333's services. If you already have an account and wish to withdraw your consent, please contact our support team to discuss the available options, including possible account closure in accordance with the established procedure.

Wild333 collects various types of personal data depending on the nature of your interaction with our platform. The following are the main categories of data we collect:

Registration & Identity Data:

• Full name as stated on official documents (MyKad or passport)
• An active mobile phone number
• Email address
• Date of birth (for age verification)
• Chosen username
• Password (stored in encrypted format — we do not store plain-text passwords)

Identity Verification Data (KYC):

• Copy of identity card (MyKad) — front and back
• Passport copy (if applicable)
• Bank statement or proof of address document (if requested)
• Selfie or facial photograph (for biometric verification in certain cases)

Financial & Transaction Data:

• Deposit history including payment method, amount, and date (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX)
• Withdrawal history including method, amount, and date
• Bank account number or registered wallet for withdrawals
• Full transaction records including bets, winnings, and losses

Usage & Technical Data:

• Your device's IP address
• Web browser type and operating system version
• Device information (phone model, screen resolution)
• Login history including time, date, and approximate location
• In-platform activity data — games played, session duration, betting patterns
• Technical errors and system logs related to your account

Wild333 only collects data that is necessary for clearly defined, legitimate purposes. We do not collect sensitive personal data such as health information, political views, or religious beliefs unless directly relevant to our service requirements — for example, responsible gaming information you voluntarily share with our support team.

Wild333 uses the personal data we collect for the following purposes, each grounded in a valid legal basis:

Service Operations (Basis: Contractual Agreement):

• Processing account registration and verifying your identity.
• Enables you to log in, manage your account, and access all wild333 games and services.
• Processing deposits and withdrawals using your preferred Malaysian payment method.
• Settling bets, calculating winnings, and updating your account balance.
• Processing bonus claims and ensuring compliance with promotional terms.

Security & Compliance (Basis: Legal Obligation):

• Verifying your age to ensure compliance with the minimum age requirement of 18 years.
• Identifying and preventing fraud, money laundering, and other illegal activities.
• Detecting unauthorised access attempts or suspicious activity on your account.
• Complying with AML (Anti-Money Laundering) reporting requirements set by our licensing authorities and applicable Malaysian law.
• Maintaining transaction records as required by applicable financial laws.

Service Improvement (Basis: Legitimate Interest):

• Analysing usage patterns to improve platform design, navigation, and the features most useful to Malaysian players.
• Evaluating the platform's technical performance and identifying areas for improvement.
• Understanding player game preferences to introduce relevant new titles.

Communications & Support (Basis: Legitimate Interest & Consent):

• Sending important account notifications — deposit confirmations, withdrawals, password changes, and unusual activity alerts.
• Responding to enquiries and complaints you submit to the wild333 support team.
• Sending you promotional information and exclusive offers — only where you have given your consent, and you may unsubscribe at any time.

Wild333 does not sell, transfer, or disclose your personal data to third parties for marketing or commercial purposes. We only share your data in the following limited circumstances, and strictly to the extent necessary:

Essential Service Providers:

Wild333 works with third-party companies that provide the technical and operational services needed to run our platform. These include payment service providers (such as gateways for Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX), gaming software providers (such as PG Soft and Pragmatic Play), cloud and server hosting providers, as well as identity verification and KYC companies. All third-party partners are bound by strict confidentiality and data protection agreements, and may only use shared data for the specific purposes we have authorised.

Legal & Regulatory Requirements:

Wild333 may be required to disclose your personal data to government authorities, regulatory bodies, law enforcement agencies, or courts where we are legally obligated to do so by law, court order, or binding directive from our licensing authority. In all such cases, wild333 will disclose only the information that is strictly necessary and limited to the minimum required scope.

Business Transfer:

In the event that wild333 is involved in a merger, acquisition, or asset transfer involving a change in platform ownership, players' personal data may be transferred as part of the business assets. In such circumstances, the new recipient is obligated to honour this Privacy Policy or provide players with adequate notice before any changes to data protection terms take effect.

Where personal data needs to be shared across borders for server hosting or technical processing purposes, wild333 ensures that adequate protections are in place to safeguard your data, including the use of internationally recognised standard data protection clauses with all relevant partners.

Wild333 continually invests in robust cybersecurity infrastructure to ensure that players' personal data is always protected against threats, breaches, and unauthorised access. The following are the key technical and organisational security measures we have in place:

Data Encryption:

• All communications between your browser or app and wild333's servers are protected with 256-bit TLS/SSL encryption.
• Sensitive data such as passwords is stored in hashed form using modern, irreversible encryption algorithms.
• Sensitive financial information is encrypted when stored in our database.

Access Controls:

• Access to players' personal data within wild333's internal systems is restricted on a need-to-know basis — only staff with a legitimate business requirement may access personal data.
• All internal access to systems storing player data is automatically audited and logged.
• Two-factor authentication (2FA) is enforced for all administrator access to critical systems.

Monitoring & Incident Response:

• Wild333 uses intrusion detection systems (IDS) and threat prevention systems that monitor suspicious activity around the clock, 24 hours a day.
• Our cybersecurity team is on standby to respond swiftly to any detected security incidents.
• Independent third-party security audits are conducted regularly to identify and address any vulnerabilities in our systems.

Wild333 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser when you visit our website. The types of cookies we use are as follows:

Essential Cookies (Cannot Be Disabled):

These cookies are essential for the basic functionality of the wild333 platform and cannot be disabled, as the platform will not work properly without them. This includes session login cookies that keep you signed in during your gaming session, security cookies that protect your account against CSRF (Cross-Site Request Forgery) attacks, and cookies that store your language preference and basic account settings.

Performance & Analytics Cookies:

These cookies help us understand how players interact with our platform — which pages are visited most frequently, how long players spend in particular sections, and where users typically encounter issues. This information is used in aggregated form that cannot identify individual players, and helps us make better-informed decisions on how to improve the platform.

Functional Cookies:

These cookies remember your preferences, such as the last game you played, sound settings, and display options. They improve your experience on the platform by reducing the need to reconfigure your settings each time you log in. You can disable these cookies without affecting core platform functionality, though some convenience features may not work as expected.

Managing Your Cookie Preferences:

You can manage or delete cookies through your web browser settings at any time. Most modern browsers offer options to block third-party cookies, delete existing cookies, or receive a notification before a new cookie is stored. Please note that disabling certain cookies may affect the functionality and user experience of the wild333 platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the international data protection standards we adhere to, you have the following rights regarding the personal data we hold about you:

To submit any request relating to the rights above, please contact the wild333 Data Privacy Officer by email at support@wild333.net with the subject line "Data Privacy Request", and include your full name and account number to facilitate processing. Wild333 will verify your identity before acting on any request concerning your personal data as a standard security measure.

Wild333 retains your personal data only for as long as necessary for the purpose it was collected, or as required by applicable law. Our retention policy is as follows:

• Active account data: Retained for the duration your account is active and for a reasonable period after closure to facilitate any enquiries or disputes that may arise.
• Financial transaction records: Retained for a minimum of seven (7) years from the transaction date, as required by applicable anti-money laundering laws and financial regulations in Malaysia.
• KYC Documents: Retained for the duration of the active account and for a minimum of five (5) years following account closure, in compliance with our international licensing requirements.
• Customer support communication log: Retained for three (3) years to assist in resolving any future disputes that may relate to past support interactions.
• Cookie and analytics data: Session data is cleared every 90 days. Aggregated analytics data that cannot identify individual users may be retained for a longer period for platform planning purposes.

Once a retention period expires, wild333 will securely delete or anonymise your personal data so that it can no longer be linked back to you. Deletion is carried out in accordance with industry security standards that ensure data cannot be recovered once the process is complete.

Wild333 takes the privacy and safety of children and minors extremely seriously. Our platform is exclusively for users aged eighteen (18) and above, and we do not knowingly collect personal data from any individual under the age of eighteen.

We apply strict age verification mechanisms during the registration process, including a requirement to provide a date of birth and, in certain cases, to submit identity verification documents. The wild333 system is designed to detect and reject registration attempts by individuals who claim to be under the minimum age requirement.

Should wild333 discover that we have inadvertently collected personal data from an individual under the age of 18, we will take immediate action to delete that data and close the relevant account. If you are a parent or guardian who believes that your underage child or dependent has registered a wild333 account, please contact us immediately at support@wild333.net with sufficient details and we will resolve the matter as a priority.

Wild333 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data management practices, new legal requirements, or changes to the services we offer. When we make material changes to this policy, we will notify you through:

• A clear notice displayed on the wild333.net homepage
• Email sent to the email address registered to your account
• In-platform notification upon your next login

Changes will take effect seven (7) days after notice is given, unless the changes are required immediately by law or critical security needs. Your continued use of the wild333 platform after the notice period constitutes acceptance of the relevant changes.

If you have any questions, concerns, or wish to submit a request regarding your personal data, please contact wild333's Data Privacy Officer through the following channels:

• Email: support@wild333.net (use subject line: "Data Privacy Inquiry")
• Live Chat: Available 24 hours a day via the chat icon within the wild333 platform

Wild333 is committed to responding to all privacy-related enquiries within fifteen (15) business days. For more complex requests such as data portability or data deletion, processing may take up to thirty (30) business days depending on the complexity of the request and the identity verification requirements involved.